Job Description

The Key Holder is responsible for opening and/or closing the store and ensuring that proper store procedures and policies are followed when store management is not on duty or unavailable on the floor.  The Key Holder will supervise all employees and oversee sales, merchandising, guest service and all operational functions in the absence of store management.

RESPONSIBILITIES: Supervise employees to complete tasks and achieve goals in the absence of store management.Manage sales floor and drives retail by: addressing guest concerns, coaching employees, and mitigating product loss in the absence of store management.Ensure that daily merchandising process, daily replenishment process and store cleanliness standards are properly executed when opening or closing.Open and closes the store following proper procedures documented in the opening and closing checklist. Ensure that registers are properly opened and closed, doors are opened and locked.Confirm that deposit slips, envelops and deposit bags are correctly filled out and discrepancies are reconciled and cleared by management.Execute lead cashier responsibilities such as return, exchange and check approvals, issue of merchandise credits per policy.Remain current on all company policies and ensures that all policies, standards and procedures are maintained and followed in a consistent manner.Stays current and up-to-date on all store systems.

QUALIFICATIONS:Retail sales experience preferredDemonstrated competency in sales, products and serviceAbility to motivate and lead teamsKnowledge of retail merchandising practicesSolid communication, customer service, and problem-solving skills and the ability to work in a fast paced environment are also essential.

Scheduling flexibility is required  

Job Description

We are looking for a creative and organized go-getter to join our website team.  Our team is hiring an in-house social media manager to assist in growing our brand through social media and online marketing.  In this exciting role you will be involved in many aspects of our website as to engage our fans and build brand recognition. Creative and strategic planning of online advertising campaigns and social media marketing are keys to success in this position! Ability to create and implement new ideas is a foundation of this position. Passion for fashion is a must! To apply please click the link below:

RESPONSIBILITIES:

Ensure timely upload of merchandise to website

Create product descriptions for website  

Schedule and facilitate in-house weekly photoshoots by coordinating recently received merchandise to be shot to provide images for use on website and social media

Create all social content 

Create weekly email campaigns

Create weekly website blogs

Create promotional pieces for social media and website

Manage all social media uploads through scheduling 

Monitor replenishment of sold out products

Facilitate online orders

Interact effectively with store manager and website department to insure monthly goals are achieved

Other duties as required

QUALIFICATIONS:

Experience in social media management is preferred   

Attention to detail and analytical experience

Strong writing and oral communication skills

Ability to work well with others, juggle many task and quickly think of creative ideas

Ability to plan ahead, implement and manage multiple task

Strong writing and proofreading skills a must

Retail or lifestyle boutique experience is ideal  

Job Description

Pearl's Sales Associate is under direct supervision of store management.  This individual is responsible for providing an exceptional experience for all guests by engaging each guest to determine their individual needs, keeping fixtures fully stocked with merchandise, maintaining overall store cleanliness and completing tasks as assigned.

RESPONSIBILITIES

Makes eye contact, smiles, and promptly acknowledges and greets each guest entering the store, or guests within close proximity while moving throughout the store.

Offers friendly, knowledgeable and courteous service.  Understands that guest service is the top priority and ceases performing tasks when guests are present and in need of assistance.

Determines each guest’s needs and answers questions concerning products and services.  If necessary, partners with management to ensure the guest’s needs are met.

While serving guests, recommends additional and complementary products and/or services based on information provided by the guest or items already selected for purchase.

Informs guests of current promotions, events and services within the store.

Is able to serve multiple guests at one time while maintaining composure during busy or peak selling times.

Contributes to the store’s overall sales, conversion goals, and meets or exceeds individual goals.

Helps to eliminate and/or reduce potential theft of product by providing exceptional guest service and maintaining awareness while on the sales floor.

Courteously handles sales, refunds and exchanges.  Ensures that the correct price, tax and/or discount are applied correctly to each sale.

In between serving guests, ensures the store is replenished throughout the day and merchandises all products to company standards.

Participates in physical inventory preparation, execution and follow-up.

Executes other operational tasks as directed by management.

Responsible for overall store cleanliness including restrooms, cashwrap, backroom and sales floor.

Takes the initiative to stay informed regarding new or existing products is knowledgeable about the brand.

QUALIFICATIONS:

Demonstrates a passion for guest service and a competency for selling.

Ability to troubleshoot.

Ability to work independently and as part of a team.

Ability to build and maintain strong customer relationships.