Located in Historic Downtown Smithfield, VA

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Shipping & Returns

In Store Pickup – Customers will be notified by email when their In Store Pickup order is ready.  Please wait for this confirmation email before coming to store.  Please bring your order number when coming to pick up your website order.

ALL orders in the CONTINENTAL USA over $150 get FREE GROUND SHIPPING.

State of Virginia – Flat Rate: 10.00

All other Continental States – Flat Rate: 14.00

 

Standard Shipping - Online orders with standard shipping may take between 1-2 business days to be processed and shipping. Online orders are shipped Monday through Friday except on holidays. Credit card authorization and address verification must be received prior to shipping. This may take up to 24 hours for approval. Once credit card authorization and address verification have been obtained, your order will be processed and shipped, you will receive an email with a tracking number. Once your order has been shipped we are unable to modify or cancel any order. We do not ship to Hawaii, Alaska, or APOs. All orders are shipped USPS priority mail and typically arrive within 2-4 business days.

Returns -We offer returns and exchanges within 30 calendar days of receiving your online order or date of purchase. No returns on Sale items. No exceptions.

We want you to be happy with your purchase! If you aren't happy, we aren't happy! Please email us at [email protected] with any questions or concerns. Merchandise can be exchanged or returned for store credit, refund in the original payment method, or a product of equal value. Merchandise must be returned within 30 calendar days of receiving your online order or date of in-store purchase. All merchandise must be in original condition and be unaltered, unwashed, unworn. Original tags must be attached. 

If you are unable to return your merchandise to the store, please ship merchandise to:

Pearl's Boutique

221 Main Street

Smithfield, VA 23430

You will be responsible for the shipping cost of returning an item. Shipping costs are non-refundable. Once we receive your item, it will be inspected and you will be notified of your return status. If your return is approved, you will receive a refund in the form of the original payment method. We recommend that you insure packages for tracking merchandise. We are not responsible for any merchandise lost, stolen, or mishandled in the return process. Please make sure you include contact information and proof of purchase with your return.